Real-world use case
A company wanted to centralize the management of its IT fleet in the cloud: here is my documentation on PCSM and its built-in Help Desk.
Remote maintenance and Help Desk with PCSMDownload
Conclusion
This document presents PCSM, cloud software for remote maintenance and Help Desk that centralizes data for an IT fleet. The accompanying PDF details its implementation and features. It is part of the documentation produced as part of my BTS.
