Support

Support that knows your fleet and your users.

Every request comes with its context: the user, their device, their licenses and the IT provider involved. Your teams resolve faster, and soon AI suggests the fix.

Try for free

Support forms and tracking of IT providers, licenses and services available from the Premium plan. See plans

Linked to the fleet Linked to users IT providers notified AI suggestions soon

Every request arrives with its context

Because support lives in the same platform as your inventory, nothing needs to be re-entered or looked up.

  • The fleet

    The workstation, server or mobile involved, with its protection status in real time.

    • System, encryption, antivirus
    • Overdue patches
    • Installed applications

  • The users

    Who is asking, their department and their access, without asking them again.

    • Department and assigned device
    • MFA and account status
    • Licenses and applications

  • The IT providers

    The right provider is notified by email and replies from a secure link, without an account.

    • Automatic notification
    • Reply without a Cybernetics account
    • Related contracts and services
Coming soon

AI that suggests, because it knows the context

Linked to your fleet and users, Cybernetics AI will suggest a resolution as soon as a request is opened. Your teams stay in control.

  • Fix it at the source

    « Claire's computer has 3 overdue patches: applying them will likely fix the reported slowness. »

  • Reassign instead of buying

    « 2 Adobe Acrobat Pro licenses have been unused for 60 days: assign one to Hugo. »

  • Group requests

    « This request looks like 2 open tickets on the same server: handle them together. »

Suggestions will rely only on your organization's data, hosted in France, and will always be validated by a human.

From form to resolution

Every step of support, shown in the real interface.

Form editor: the incident report formIncident report form, ready to send

01 Forms

Custom forms, no code

Build your requests by dragging fields linked to your fleet: hardware type, device involved, employee, software to install.

  • Fleet fieldsHardware, computer, user
  • Urgency levelAnd justification
  • RecipientThe right IT provider
  • Shared templatesReusable
Read the guide (in French)
Tickets as a kanban, by resolution statusSubmission detail: requester, email sent and form data

02 Tickets

Centralized tracking

All requests in one place, with their status, pickup date and the state of the email sent to the IT provider.

  • Table or card viewBy resolution status
  • FiltersStatus, subject, date
  • PickupDelays visible
  • Email historySent, done
Read the guide (in French)
IT provider reply page: request description and processing statusRecord of the IT provider Infogérance Atlantique: status, items to address, contact

03 IT providers

Your IT providers, in the loop

The provider receives the request by email, opens it from a secure link and updates the status, without creating an account.

  • Automatic emailFor every request
  • Secure linkNo Cybernetics account
  • Status updatedDone, in progress…
  • Provider recordContact, contract
Read the guide (in French)
Licenses as cards: renewal date and seatsServices as cards: renewal date and IT provider

04 Licenses and services

Licenses and contracts, linked to the fleet

Track your software licenses and service contracts with their costs, renewal dates and usage rate.

  • LicensesSeats left, renewal
  • CostsUnit, monthly, yearly
  • Renewal datesAlert before expiry
  • ServicesYour providers' contracts
Read the guide (in French)
Support dashboard: open requests and turnaround, rules, licenses, IT provider by IT provider

05 Steering

Support you can measure

Requests on time, median delay, IT providers, alert rules, seats and costs: the support dashboard updates by itself.

  • On time2 business days target
  • Median delayOver 8 weeks
  • Per IT providerFour indicators
  • PDF exportA4 report
Read the guide (in French)

Your IT providers, notified at the right time

Each request is emailed to the right provider, who replies from a secure link without creating an account.

New form responseTo: IT provider
New form response

Real platform emails, with demo data.

Support in figures

49
Requests over 8 weeks
48 %
On time
36 h
Median delay
26
In progress

Example from a demo organization.

Support that knows your entire fleet

Turn on My Support for free, connect it to your tools and invite your users in one click.

Create my free accountAre you an IT provider?

Support forms and tracking of IT providers, licenses and services available from the Premium plan.